At Esther Parrots Farm, we prioritize customer satisfaction and ensure a smooth and safe journey for your new bird. Here’s everything you need to know about our process.

 

1. Customer Inquiries & Support

We respond to all customer inquiries within 24 hours, offering gratitude and 100% attention to your needs. Our dedicated team is always available to provide assistance.

 

2. Professional Guidance

We’re here to answer any questions you may have, providing expert advice to ensure you feel confident about your purchase.

 

3. Payment & Shipping Timeline

• Full payment is required prior to shipping.

• Please allow at least 2 business days before your expected arrival date for us to finalize all required documents and health checks.

 

4. Flight Booking

• Birds are shipped on Mondays, Wednesdays, or Fridays.

• Let us know your preferred day, and we’ll make the necessary arrangements.

• Once the flight is booked, we’ll send you the flight details so you can track your bird’s journey through the shipping agent’s website.

 

5. Shipping Timeline

• We ship birds as soon as they are ready to travel (age requirements vary depending on destination country regulations).

• If necessary, we will hold your bird longer at no extra cost to ensure everything is in order.

 

6. Registered Birds

• We sell only registered birds.

• Each bird comes with proper documentation, including pedigree or registration papers.

• For international customers, we can provide an export pedigree ($75) with the name and address you’d like on the papers.

 

7. Veterinary Health Check

• Each bird is thoroughly examined by a licensed veterinarian before departure.

• To minimize stress, we ensure your bird is kept in a safe and comfortable environment up until shipping.

• An official veterinarian at the airport will perform an additional health clearance before the bird boards the flight.

• All health documentation will accompany your bird in the travel crate.

 

8. Airport Pickup

• Please arrive at the airport at the scheduled pickup time.

• Birds are typically available for pickup 2 hours after the flight’s arrival.

• A valid ID (passport or driver’s license) is required to verify the receiver’s identity.

• Home delivery can be arranged (additional cost of $30-50 USD).

 

9. Food & Water Recommendations

• Provide your bird with bottled water initially and gradually transition to tap water if needed.

• Continue feeding them the same brand and type of food they’re accustomed to for a smoother adjustment.

• A starter nutritional package is included with each bird and should last about 2 weeks.

 

10. Follow-Up Call

Within 24 hours of your bird’s arrival, we’ll follow up to ensure they’ve arrived safely and to address any questions you might have.

 

11. Stay Connected

We’ll keep in touch via newsletters, offering valuable information and care tips for your bird.

 

12. Documentation

The original documents, including registration, vaccination records, and guarantee, will be mailed to you within 2-4 weeks after your bird’s arrival.

 

13. Share Your Bird’s Journey

We love receiving updates and photos of your bird as they settle in. Feel free to share your joy with us!

 

14. Referral Program

We value referrals and will reward you for sharing Tesla Bird Zone with others.

 

Step-by-Step Guide to Getting Your Bird

1. Choose Your Bird

Visit our website’s “Available Birds” page to browse and select your new companion. Use the contact form to let us know which bird you’re interested in.

2. Inquiry Response

Once we receive your inquiry, an agent will contact you within 24 hours to reserve the bird for up to 7 days or provide an invoice for immediate purchase.

3. Confirming Your Order

After payment is received, we’ll confirm your order, complete all necessary paperwork, and perform a final veterinary check. We’ll then schedule the flight for a Monday, Wednesday, or Friday, based on your preference.

4. Flight Booking & Details

Once the flight is booked, we’ll send you all the details, including the flight number, departure time, and arrival time, so you can prepare for your bird’s arrival.

5. Bird Arrival & Follow-Up

Within 24 hours of your bird’s arrival, we’ll follow up to ensure everything went smoothly and answer any questions.

6. Visit Your Vet

Schedule a veterinarian appointment for your bird within 48 hours of arrival to ensure their continued health and well-being.